Microsoft Dynamics 365 CRM

Dynamics 365 Customer Service

The built-in intelligence for a 360-degree view of faster and more personalized Customer service, adding value to every interaction.

Why choose CRM Microsoft Dynamics 365 Customer Service?

This solution provides a set of tools to help companies manage Customer service in the retention and post-sales phase, allowing them to streamline the entire flow of resolving cases, requests, or complaints. These processes can be adapted to work according to each company's goals and reality.

Earn Customers for a lifetime with a unique and consistent service experience.

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Personalized Customer experience

with a 360-degree view of customers, for an assertive interaction that meets their needs

Earn Customers for a lifetime

with omnichannel tools for interactive, cross-channel support

Optimize service operations

with artificial intelligence tools to improve agent and Customer experiences

Proactive services with IoT (Internet of Things)

to detect and fix problems even before Customers notice them

«It was crucial to implement a solution that could integrate all customer data, contracts and associated services» Pedro Gaia (RCI Bank)

Hydra IT Services – CRM Microsoft Dynamics 365

Hydra iT helps you to maximize the value of technology investments and to be closer to your customers. Project implementation services for Microsoft Dynamics 365 Sales online or on-premise follow an agile and effective methodology, focused on results and customer satisfaction.

Licensing

Consulting

Implementation

Upgrade and Migration

Customization

Integration

Talk to our team!

With over a decade of experience implementing CRM and customer service solutions for Clients across different industries, we help companies enhance their resources, increase customer satisfaction and retention rates, and optimize processes.

Book a free demo with Hydra iT team of consultants specialized in Microsoft Dynamics 365 Customer Service.

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