Customer service
Terms and Conditions
The data provided are the responsibility of Hydra IT – Information and Content Technologies, LDA, headquartered at AVENIDA ROBERT SMITH CENTRO DE SERVIÇOS DOMUS QUALITAS Nº 31 4715-249 – Braga, registered at the Commercial Registry Office, under the unique number registration number and legal person 507819306, which operates in Technologies and Innovation.
Access and Users
Access to the website www.hydra.pt of Hydra IT – Information and Content Technologies, LDA implies full and unreserved acceptance by the user of all Terms and Conditions. By consulting, using, or downloading the content of the website, you are committing to respect the conditions of use.
Modifications
To improve the characteristics and contents of the website, Hydra IT – Information and Content Technologies, LDA reserves the right to modify, expand or temporarily suspend the presentation, configuration, technical specifications, and contents of the website, at any time, unilaterally and without prior notification to the user.
Terms of use
The user undertakes to make good use of the contents and services of the website, which may never be used for illegal activities or that may be contrary to public order or national defense.
The user is authorized to view all the information contained on the website, provided that said contents are for their exclusive use and are not subsequently transferred to third parties.
Web server logs
In the process of administering this website, we maintain and track usage through web server logs. Web server logs provide information such as what types of browsers access our website, which pages receive high traffic, and the times of day that our servers experience significant load.
We use this information to improve our website's navigation features. Anonymized or aggregated forms of this data may be used to identify future features and functions to be developed for the website and provide better customer service.
Cookies
Certain technologies, called "cookies", may be used to provide you with personalized information from a website. A cookie is an element of data that a website can send to your browser and store on your system. Some pages on our website use cookies to help you navigate and use the website. Other pages on the website may set cookies to collect aggregate usage information that we use to improve the functioning of the website. Cookies may also be used on our website to remember certain choices you make, such as your geographic or other region.
How we use your information
Hydra IT – Technologies and Information Systems and Contents, LDA may use your personal information to:
- Fulfill enrollment requests and services made online;
- Help us customize content most relevant to your interests;
- Notify about important news about Hydra IT services;
- Notify you of new products and services, product updates, technical support issues, events, and special offers that we think may be of interest to you;
- Prevent and detect fraud or other prohibited or illegal activities;
- Protect the security and integrity of the website.
Intellectual and Industrial Property
The intellectual and industrial property rights contained on the website, its graphics and computer codes, as well as the trade names, brands, and distinctive signs are the property of Hydra IT – Technologies and Information Systems and Contents, LDA.
Any reproduction, distribution, commercialization, or transformation of contents that has not been expressly authorized by their owners constitutes an infringement of intellectual and industrial property rights, protected by law.
Limitation of Liability
Hydra IT – Technologies and Information Systems and Contents, LDA does not guarantee or be responsible for damages of any nature that result from the following circumstances:
- Lack of functioning of the website or the incorrect functioning of the pages
- Uselessness, inadequacy, or invalidity of the services and contents offered on the website in relation to the results and expectations of the user;
- Existence of viruses or programs on the user's computer.
Hydra iT prevents unauthorized access or disclosure, and maintains data accuracy to ensure the appropriate use of information, we implement physical, electronic, and procedures to protect the information we collect online. We use SSL on the domain encryption technology when collecting or transferring sensitive data.
Jurisdiction and Applicable Law
The conditions of access and use of this website are governed exclusively by Portuguese law.
Hydra iT and the user understand that negotiation is the preferential way to resolve doubts, disagreements, or disputes of any nature that arise regarding the interpretation or execution of legal or contractual provisions applicable to their relationships, including non-compliance with the obligations of the parties.
How to get in touch with us
If you have comments or questions about this Privacy Statement, you can email us to infogeral@hydra.pt. You can also contact us by phone: +351 253 200 320 or address at the following address: Avenida Robert Smith Centro de Serviços Domus Qualitas nº 31 4715-249 Braga.