Quality System Management - Management and certification of quality standards

Quality management and its benefits

Quality management is a strategic tool that is aligned with globally recognized concepts, making it a mandatory requirement for a company to remain on the market. 

Quality management is aimed at managers so that they can work to improve products and services, guaranteeing that customers' needs are met. Learn more about the benefits of quality management:

• Maximizing the organization's performance and increasing productivity;
• Greater customer satisfaction;
• Cost reduction;
• Process optimization;
• Increased competitiveness;
• Adoption of new technologies;
• Increased company awareness.

Mistakes to avoid in quality management

Planning, monitoring results, and investing are three key points for successful quality management. Find out which mistakes you should avoid and which software can help you avoid:

• Ineffective document management;
• Failing to analyze results;
• Not carrying out strategic planning;
• Not focusing on the consumer;
• Lack of investment in training;
• No defined objectives;
• Communication problems;
• Not using quality tools.

Integrated quality management software guarantees management excellence! 

The Quality Process Certification solution is a complementary module to the Microsoft Dynamics 365 Business Central/Microsoft NAV ERP, which implements a set of functionalities for managing the organization's quality and internal processes, as characterized by the ISO 9001 standard.

This quality management solution provides mechanisms to assess the efficiency of processes and products; ensures standardization and compliance of procedures; and increases efficiency in identifying and resolving non-conformities, providing continuous improvements in each company's products, services, and processes.
 

What are the main functionalities of Quality Management software?

• Quality audits
  • Creation of a structure that defines the different standards used in the company;
  • Creation of annual audit plans, subject to approval, which can be revised;
  • Definition of the audit team, the people to contact, and the audit areas;
  • Linking an activity plan to each audit;
  • When the audit is over, it is possible to record the Non-Conformities and observations, which can lead to corrective or preventive actions - recorded and dealt with in the Corrective/Preventive Actions module.

• Non-conformities
  • Grouped and coded by year and sequence;
  • Can lead to a correction (e.g. repair of defective item and its subsequent use) and/or Corrective/Preventive Actions;
  • Closed automatically when their correction has been completed and the associated corrective/preventive actions have been closed;
  • Closed manually if the non-conformity does not lead to correction or corrective/preventive actions.

• Corrective/Preventive Actions
  • Grouped and coded by year and sequence;
  • Identification of origin: Non-conformities, audit notes, complaints, others;
  • Record all data relating to the identification of the action (causes, description, origin, date of issue) and the analysis of the request.

• Equipment management
  • Control tool for curative and preventive maintenance;
  • Company information and cataloging component - different types of equipment and their technical characteristics;
  • Association of maintenance plans with each piece of equipment;
  • Recording of interventions carried out about the equipment maintenance plan;
  • Recording of equipment incidents.

• Customer complaints
  • Management of the entire process of registering customer complaints and their subsequent processing:
    • Collection of information about the complaint (description, article, batch, etc.);
    • Handling and directing to the person responsible;
    • Monitoring the entire complaint process.

Quality management can be made much more effective and productive with the help of management software that enables processes to be automated and centralized in one place. Contact Hydra iT to find out more about the Quality System Management Add-on.